The Challenge
A British AltNet provider of digital telephone and internet services, collaborated with Unipart Consultancy to implement a culture of continuous improvement. Unipart consultants worked with the company to enhance their supply chain capability, performance, people and processes.
The Solution
We supported the organisation in enhancing their supply chain capabilities. Our focus was on evaluating and improving their existing processes, including defining the supply chain design, vendor management, demand forecasting and supply planning processes, fulfilment strategy, ensuring materials availability to engineers, and data management.
We implemented new initiatives such as:
- Vendor selection
- KPIs
- Accountabilities realignment
- Business governance structure
- Forward stock location assessment
- Service model tailoring
- Order processing diagnostics
- Root cause analysis for availability issues
- Data cleanse
- Product categorisation
- ATP reporting mechanisms
- Backorder reduction focus
- Inventory optimisation
- Stock commitment visibility and management
These efforts aimed to improve operational efficiency, visibility, and transparency in their supply chain management.
The Impact
There have been direct profit and loss impacts realised:
- 30% stock reduction
- Stock commitment reduced from £7.6M to £4M
- 90% of S&OP process recommendations adopted
- Cross-functional governance introduced
- 99% Available-To-Promise
- 90% reduction in engineer back orders
Further improvements expected:
- S&OP review period reduced from 11 to 3 weeks
- Supplier lead time halved
- 20% reduction in forward stock location costs
- 25% improvement in engineer service due to redefined service model
Our relationships with AltNets enable businesses to focus on growing their customer base and developing network infrastructure, knowing that Unipart-enabled solutions manage the timely delivery of materials to field-based engineers.
Connect with James Stanley, Head of Strategy at Unipart Consultancy, to collaborate towards operational excellence, supply chain optimisation, or transformative strategies.
Talk to us about how we can help transform your supply chain to meet your customer demands.