Mark In Action Winners Make the News!
Harry Potter & the Cursed Book Hub
When Harry Potter and The Cursed Child was launched, Waterstones received 130k internet pre-orders. This was the biggest volume of pre-orders that Waterstones has ever experienced and there was no room for error. However, when things outside the team’s control started to go wrong, it seemed that it was a case of Harry Potter and
60 Minutes and Counting…
One of our clients needed help and our team at Weedon, Northamptonshire were just the people to step up to the challenge. Our warehouse was contacted at 16:15 on the day before Good Friday, with 4 urgent shop orders that needed to be picked, packed & dispatched same day to ensure delivery into the shops
Keeping our Customers on Track…
Unipart Rail supplies and installs a broad range of rail infrastructure products such as signals, cables, overhead line and level crossing parts. One day, one of our engineers was on site and overheard a couple of Network Rail engineers discussing a thorny problem that they had. Scott thought he might just have a solution for
UTL Makes the Difference
One of UTL’s major media clients was launching a new strategic project, with huge volumes of new stock needing the very latest software loads. The launch involved multiple trials, and the resolution of a myriad of technical issues. With go-live dates shifting and changing, UTL had to deliver ultimate flexibility. This is where Wayne stepped
Going the Extra Mile… to Croatia!
A New Chapter for Unipart’s TTC…
TTC (Truck & Trailer Components) had a parts catalogue that needed a significant update. Quotes from external print design companies for the design and production were extremely high. One of our TTC team stepped up to the plate and said he could do it, even though he had never done anything like this before and
How People Solve the Productivity Puzzle
Into the Unknown
“Going into the unknown is how you expand the known” This was certainly the case for 4 young engineers at Kautex Unipart Ltd. KUL, with their expertise in new generation fuel technologies, was invited to support the launch of a leading car manufacturer’s exciting new model. The team was tasked with investigating, scoping and installing
Popping up a “Pop-Up” Shop
When there is a “weather event” in Denver, there really is a “weather event”. The snow storm was so severe that everything had come to a halt..literally! The problem was that one of Unipart’s clients had an entire Pop-Up Shop stuck in Denver with nothing to show to customers the next day.. On Friday 27th
A McLaren Delivery – with just 4 Minutes to Spare!
The new £1m P1 Supercar was launched at the end of 2013 to great acclaim from the world’s motoring media and the limited edition model was quickly sold out to McLaren enthusiasts. Unipart manages the global distribution of the aftermarket parts on behalf of McLaren Automotive. This story started on 30th September 2014, when two
How Passion, Commitment and Enthusiasm, Together with the Unipart Way, Changed One NHS Ward!
When one of our Unipart Expert Practices consultants was asked to help University Hospitals Coventry & Warwickshire deliver real improvements in the patient experience and quality of care – he not only stepped up to the challenge, but delivered true customer satisfaction with passion, commitment and enthusiasm, helping to make a real difference to the
All I Want for Christmas… is a Blockade!
When most of us were sipping sherry and tucking into mince pies, this amazing team from Unipart Rail pulled out all the stops to make sure that critical equipment was delivered trackside over the Christmas period. Unipart Rail was asked by their customer to provide an extraordinary call-out service over Christmas to coincide with engineering works
Manufacturing Brilliance…Time and Time Again
When one of Unipart Manufacturing’s customers encountered a problem at their site, that had the potential to delay the build on a new pilot vehicle, there was no hesitation from one of our Quality Technicians. Using his own initiative, and realising the importance to the customer of resolving this issue, he collected the necessary documentation and
Moving Mountains at Midnight…
At midnight on 1st October 2014, UTL took over a major contract, mobilising colleagues over 3 widely dispersed sites. The four people in this outstanding project team played a critical part in the success of this project, and went to extraordinary lengths to ensure the project was managed and delivered within budget and to the
The Ultimate Drive-In Experience
Earlier this year, a small group of people within Oxford set out to establish a photography festival for the city. It was one of the first ‘new’ photography festivals in the country and one idea put forward was to have a “pop-up” drive-in cinema, free for local people. No-one knew how this could be done,
Even a bag of skittles didn’t phase one Award Winner!
One of our award winners day job was as a customer services advisor, and his regular role was to answer customer problems with client devices. But for the past few months, our winner has taken the initiative and adopted a number of innovations that are not normally associated with customer services. The result has been over еЈ884,000 savings for his client.
Hitting the Ground Running – The Unipart Way
Spring Bank Holiday Surprise…
When one of Unipart’s clients had its usual shutdown over the Spring Bank Holiday, everyone geared up to receive additional engines for storage. The team at Unipart Aftermarket Logistics at Honeybourne sat down and worked out how to receive several thousand extra engines. However at the last minute, over 2500 more engines than expected were
Turning a Customer Problem into a Solution… in Under 24 Hours!
When one of Unipart Dorman’s customers realised they needed a critical piece of equipment, the team rose to the challenge and pulled out all the stops in order to deliver trackside within 24 hours. A major customer of Unipart Dorman, one of the UK’s leading LED signalling and information systems providers, were due to commission
When an Ordinary Day Turned into an Extraordinary Day…
What started out as an ordinary day, very quickly turned into an extraordinary day for one of our colleagues at our commercial vehicle business, based at Crewe. On a routine sandwich run, our nominee for this award was faced with a distressing scene. A paramedic was calling for assistance with compressions, as he tended to